DynamicsAdministrator

Classification:
Salary

Job Description:

LATICRETE International seeks a Dynamics
365 Administrator to configure, maintain and optimize the Microsoft Dynamics
365 platform, focusing on Marketing and Customer Insights Journeys. The administrator will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using Power

BI.

• Medical
• Dental
• Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance
• 1 week paid plant shutdown between Christmas and New Year's Day holidays

• Configure and maintain Dynamics
  365 modules:
  Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.

• Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Support data integration between Dynamics
  365 Dataverse and other enterprise systems.
• Assist BI team in developing Power
  
  BI reports and dashboards to support CRM business intelligence needs.

• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change‑management process.
• Act as primary end‑user support professional for Marketing group.
• Provide training and documentation for end‑users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science or related discipline required;
  Master’s degree preferred.
• Certifications:
  
  Microsoft Dynamics 365 (CRM) Associate required;
  Expert preferred. Microsoft Power Platform Developer Associate strongly preferred.
• Experience:
  
  Minimum 2 years hands‑on with Microsoft Dynamics
  365 or  CRM.
• Proficiency in Sales, Service, and Marketing modules.
• Strong understanding of CRM architecture, integration, and customization.
• Knowledge of data integrity best practices.
• Experience with Power Automate, Power Apps (model‑driven and canvas), and Dataverse.
• Experience with Power
  
  BI and Dynamics
  365 reporting and data visualization preferred.
• Working knowledge of CRM application security standards and best practices.
• Excellent problem‑solving and communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Team cooperation – maintain a positive, cooperative attitude with all employees and customers.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

10%, domestic.

• Lifts and/or carries a minimum of 25 pounds.
• Pushes/pulls 25 pounds.
• Stands 25% of the day.
• Sits 50% of the day.

LATICRETE International is a global manufacturer and marketer of construction solutions used in residential, commercial and industrial applications.