Technical Writer

Position: Technical Writer 1
Location: Chester

Technical Writer 1

Department: Engineering (126) CT

Employment Type: Full Time

Location: Chester, CT

Description

Summary: supports new product development by working with cross-functional teams to compose, revise, and maintain technical documentation. This role also supports the product lifecycle by ensuring technical materials remain accurate, clear, and up to date. The position focuses on less complex products and tasks, with moderate guidance and a short-term project focus.

Duties and Responsibilities

• Translate technical concepts into clear, concise, and user-friendly documentation
• Create and deliver technical materials for less complex products, occasionally managing multiple tasks concurrently
• Collaborate with cross-functional teams to ensure content accuracy, alignment, and consistency
• Work closely with multiple engineering disciplines to understand product features, requirements, and use cases
• Revise, update, and rewrite existing technical documentation to reflect product or process changes
• Participate in the engineering change management process, including document creation, approval routing, inventory disposition, and release activities
• Create and edit graphical reference assets using Adobe Creative Cloud tools (Illustrator, InDesign, etc.)
• Photograph and document vehicle or product installations as needed
• Adhere to and recommend updates to internal style guides to maintain a consistent voice and presentation across all documentation
• Evaluate existing content and propose improvements or innovative approaches to enhance usability and clarity

• Scope
• Requires foundational knowledge and experience within the technical writing discipline
• Continues to build higher-level technical, documentation, and organizational knowledge
• Develops familiarity with company processes, products, and customer needs
• Solves a range of straightforward documentation and content-related problems
• Analyzes potential solutions using standard procedures and critical thinking
• Works under a moderate level of guidance and direction

Education and Experience

Bachelor's degree (BA/BS) with 0-2+ years of relevant experience or high school diploma with 2-5+ years of relevant experience
Strong written and verbal communication skills
1+ year of experience with Adobe Creative Cloud preferred
Proficiency with Microsoft Word, Excel, and Teams

Experience with Atlassian Jira or similar project management tools preferred

All Employees Shall

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
• Attend scheduled EH&S training program
• Actively support the organization's efforts to meet or exceed EH&S goals and plans
• Recommend improved EH&S practices
• Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.

The incumbent is responsible for complying with the policies in Whelen's "Employee Handbook."

This

Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.