Field Services Specialist Technical Support in Franklin

Huntington Technology is more than an IT company. We specialize in customer service.

The Field Services Specialist is a client-facing member of our service team who provides hands‑on technical support at client locations, while also assisting with remote support as needed. This role is ideal for someone who enjoys being out in the field, working directly with end users, troubleshooting real‑world technical issues, and helping small to medium‑sized businesses stay productive.

You will often be the face of Huntington Technology onsite with our clients. That means technical ability matters, but communication, professionalism, reliability, and follow‑through matter just as much.

This position will support a variety of client environments, including desktops, laptops, printers, phones, network equipment, software applications, Microsoft 365, line‑of‑business applications, and general connectivity issues. The Field Services Specialist will also assist with workstation deployments, hardware/software installations, troubleshooting, documentation, and ticket resolution.

The primary responsibilities of this role are to provide excellent onsite and remote technical support, resolve client issues efficiently, and help the service team deliver a high level of customer service.

• Provide onsite technical support at client locations for troubleshooting, installations, repairs, and user support.
• Assist with remote support when needed, including phone, email, and remote‑control troubleshooting.
• Install, configure, deploy, and troubleshoot Windows‑based desktops, laptops, printers, peripherals, and common business applications.
• Support Microsoft 365, desktop applications, email, browsers, VPN clients, antivirus/security tools, and line‑of‑business applications.
• Troubleshoot hardware, software, network connectivity, printing, scanning, and general workstation issues.
• Assist with workstation replacements, new user setups, office moves, hardware refreshes, and small project work.
• Open, update, and resolve service tickets while maintaining accurate documentation and time entries.
• Take ownership of assigned issues and follow them through to resolution.
• Communicate clearly with clients, team members, vendors, and internal service leadership.
• Identify recurring issues and help recommend improvements to prevent future problems.
• Maintain strong client relationships through professionalism, urgency, reliability, and follow‑through.
• Support the broader service team by assisting with escalations, onsite needs, documentation, and technical coordination.
• Document troubleshooting steps, resolutions, client environment details, and any changes made.
• Continue learning Huntington Technology’s tools, processes, client environments, and service standards.

The ideal candidate is reliable, customer‑focused, technically capable, and comfortable working directly with clients in the field. This person should be able to troubleshoot independently, communicate professionally, and know when to ask for help or elevate an issue.

• Excellent customer service and communication skills.
• Practical troubleshooting and problem‑solving ability.
• A strong sense of urgency and ownership.
• The ability to work independently while still functioning as part of a team.
• Professionalism when working in client offices and business environments.
• Strong follow‑through and attention to detail.
• The ability to manage multiple priorities in a fast‑paced service environment.
• A willingness to learn, improve, and continue developing technical skills.
• Reliable attendance and punctuality.

Candidates should have working knowledge of:

• Windows 10 and Windows 11.
• Windows workstations in an Active Directory environment.
• Microsoft Office and Microsoft 365.
• Common desktop applications such as Adobe Reader, Quick Books, web browsers, Java, and similar business software.
• Basic networking concepts, including TCP/IP, DNS, DHCP, Wi‑Fi, and VPN connectivity.
• Desktop and laptop hardware troubleshooting.
• Printers, scanners, and common office peripherals.
• Antivirus/security tools, email systems, and basic computer security concepts.
• Data transfers, profile…