Player Management - Site Reliability Engineer

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands.

Our Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!

We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry!

You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.

Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as:

• Account creation, verification, updates, and closure
• Account authentication, controls, and security
• User session management
• Responsible Gaming

• Incident & Problem Management
  :
  Investigate system incidents, drive Root Cause Analysis (RCAs), and execute long-term remedial fixes. Proactively reduce the number of incidents caused by system changes.
• Observability & Metrics
  :
  Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and success metrics for new initiatives. Build and maintain comprehensive dashboards to achieve observability excellence.
• Performance & Capacity
  :
  Identify and help resolve performance bottlenecks. Optimize infrastructure and code to maintain fast service, and conduct capacity planning to forecast future hardware or cloud resource requirements.
• Availability & Change Management
  :
  Guarantee the Platform components remain highly reachable and functional for users. Oversee deployments to ensure new code does not disrupt the existing system.

• Observability & Monitoring:
  Deep experience building dashboards and tracking SLAs/SLOs using tools like Prometheus, Grafana, Coralogix, Splunk, or Loki.
• Programming & Automation:
  Proficiency in scripting and coding to automate manual tasks (eliminate "toil") and build reliability tools. Strong skills in .NET, Python, Powershell or Bash are highly preferred.
• Infrastructure as Code (IaC) & Cloud:
  Experience provisioning and managing infrastructure using Terraform or Ansible, along with a solid understanding of cloud platforms (AWS, GCP, or Azure).
• Containerization & Orchestration:
  Hands-on experience scaling and managing distributed systems using Kubernetes (K8s) and Docker.
• CI/CD & Change Management:
  Familiarity with deployment pipelines (Git Lab CI, Git Hub Actions, Team City, Octopus) to ensure safe, automated rollouts that don't cause incidents.
• Core Competencies:
  
  Strong analytical skills for Root Cause Analysis (RCA), a calm approach to incident response, and the ability to lead blameless post-mortems.
• AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments
• Cloud Application Load Balancer, preferably with experience on AWS ALB
• Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS
• Experience with Microsoft SQL databases, PostgreSQL, and Couchbase is considered an asset.

Much like riding a roller coaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.