Technical Service Representative

Overview

Technical Service Professional – Construction Industry

Provide technical support and customer service for architects, contractors, and distributors using LATICRETE products.

• Medical, Dental, Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending, Life Insurance, AD&D and Supplemental Insurance

• Provide technical service to architects, contractors, and distributors to advise on proper material selection.
• Review architectural blueprints, details, and specifications to advise on material selection.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents/literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors and other construction professionals.
• Investigate and settle customer service & product complaints diplomatically & professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to sales department.
• Maintain professional conduct.

• Other duties as directed by Supervisor.

• Minimum 3–5 years of experience in construction industry.
• Minimum 2 years in technical support of a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some on short notice).
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Intermediate knowledge of and functional proficiency in ERP and CRM systems (Oracle Enterprise One, SalesForce1 CRM system preferred).
• Team cooperation – maintain a positive, cooperative attitude with all employees and customers.

High School Diploma;
Degree preferred.

25% travel, including some international travel.