Desktop Support Technician

Job Description

Job Summary
:

The Bethany Public School District is seeking a candidate who will be responsible for providing basic ongoing, first and second level, school-based technical support to staff and students in the use of technology.

Reports to
: IT Director

Hours
: 28.75 hours per week. Monday through Friday, 8:45 am-2:30 pm, includes half hour paid meal period.

Benefits
:
Paid holidays, paid sick and personal time

Pay Rate
: $22.00 per hour.

Terms of Employment
:
Twelve-month position, following district office work calendar

• High School Diploma. Associate or Bachelor's Degree preferred.
• Microsoft, Google, and PC Certifications are preferred.
• Microsoft desktop operating system/applications installation and support experience preferred.
• Experience on multiple platforms including concepts of networking and Instructional Technology best practices preferred.
• PC imaging experience preferred.
• Demonstrated understanding of DNS, Active Directory, TCP/IP, Switches, Windows Servers, Ethernet, local and wide area networking, internet and web technologies, wireless technology preferred.
• Excellent communication and interpersonal skills.
• Excellent oral and written skills for client communication and system documentation.
• Ability to troubleshoot software and hardware malfunctions.
• Ability to listen, remain calm, patient, and productive in all situations.
• Must be extremely organized and able to handle multiple projects and assignments simultaneously.
• Ability to participate in a team environment and foster team building.
• Working knowledge and understanding of computer hardware such as desktops, portables, notebooks, Chromebooks, printers, switches, and file servers.
• Ability to work independently and under minimal supervision.
• Ability to maintain a high level of confidentiality and discretion regarding information and personal observations of students and staff.
• Ability to perform required work accurately and within established timelines.
• Ability to function well in a high‑paced and at times stressful environment.
• Ability to take and follow directions.
• Proficient use of employee technology resources following district policies and procedures (e.g., email, web applications, absence management, student information systems, etc).

• Provide Tier 1 and Tier 2 support and troubleshooting for simple to moderate complex issues for both hardware and software to staff and students.
• Provide implementation, support, and maintenance of desktop configurations.
• Provide support and maintenance of all hardware including computers, projectors, interactive whiteboards, tablets, printers, copiers, peripherals, and servers.
• Assist in analyzing new and modified software in relation to installation requirements.
• Maintain an inventory of hardware, software, and other equipment.
• Contribute to development and implementation of the District's Technology Plan.
• Assist in providing technical training to staff for implementation of new technology systems and skills development for existing technology systems.
• Assist in the preparation of technical documentation for staff, students, and families regarding district technology.
• Assist in the development, implementation, and maintenance of disaster recovery plan.
• Assist in the development, implementation, and maintenance of a recycling plan for obsolete technology.
• Provide technical support to track, document, and update support tickets using the district help desk system.
• Prepare, deploy, inventory and collect student and staff devices.
• Perform routine maintenance and troubleshooting on school technology equipment.

• Sedentary to medium strength needed to exert force 20-50 lbs occasionally, 10-25 lbs frequently, and up to 10 lbs constantly.
• Occasional climbing, crawling and working in tight areas, frequent stooping, kneeling, crouching, reaching, handling, fingering, talking, and hearing.
• Mobility to work in a typical office and school setting.
• Stamina to remain seated and maintain concentration in person and over the telephone.
• Vision including frequent near acuity, occasional far acuity, and color vision.
• Reading printed materials, VDT screens, and other monitoring devices.
• Requires the individual to meet multiple demands from several people and interact with the public, students, and staff.