Field Service Technician

Davis-Standard Service Technician

Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems.

Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems.

Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval.

Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans.

Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard.

Insures that replacement parts are properly expedited to meet the needs of the customer.

Insures that the terms and conditions of sale applied to service are met.

Works closely with Davis-Standard sales force in developing sales leads for new equipment.

Works on and completes administrative projects as directed.

Qualifications and

Experience:

Ability to travel, up to 100% of the time.

3-5 years of experience in the field, or related experience.

High School or Technical school diploma

Experience with Microsoft Excel, and ERP systems (Epicor preferred)

Ability to troubleshoot extrusion systems

Skills:

Expert Communication

Expert Document Use

Expert Honesty and Integrity

Expert Multi-cultural Sensitivity and Awareness

Expert Professionalism

Expert Self-motivated

Behaviors:

Preferred Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well

Preferred Team Player:
Works well as a member of a group

Motivations:

Preferred Self-Starter:
Inspired to perform without outside help

Preferred Financial:
Inspired to perform well by monetary reimbursement

Preferred Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals

Preferred Goal Completion:
Inspired to perform well by the completion of tasks

Education:

Required High School or better in Other.

Preferred Technical/other training or better.

Preferred Experience:

5 years Reading blue prints and schematics

5 years Assembly and mechanical aptitude

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.