Operations Supervisor- PL Sort Center, Middle Mile- Linehaul

Operations Supervisor

We are seeking a motivated and detail-oriented Operations Supervisor to lead daily operations at our third-party standalone sort center in Ankara. You will oversee the end-to-end sortation process, manage a team of associates, and ensure all operational targets related to safety, quality, productivity, and cost efficiency are consistently met. This role will rotate in shifts (2 or
3) according to operational requirements. The ideal candidate will bring strong leadership capabilities, a hands-on approach to problem-solving, and a solid understanding of logistics operations. This role demands the ability to thrive in a fast-paced, high-volume environment while driving team performance, operational excellence, and continuous improvement.

Key job responsibilities:

• Oversee daily sort center operations, including inbound, sortation, and outbound processes, ensuring all packages are sorted accurately and dispatched within the defined CPTs
• Monitor and drive key performance indicators (KPIs) such as sort accuracy, throughput, and on-time dispatch rates, while identifying and resolving operational bottlenecks
• Ensure proper utilization of equipment, space, and resources to optimize operational efficiency
• Monitor sort accuracy and implement measures to minimize missorts and damages, while driving SOP adherence across all processes
• Identify opportunities for process improvement, participate in root cause analysis (RCA), and support the implementation of new processes and technologies
• Coordinate with 3P service providers, transportation, last-mile delivery, and network planning teams to ensure SLA adherence and smooth operational coordination
• Communicate operational updates and escalations to the reporting manager in a timely manner