Director of Global Response

Director of Global Response

Join us at Medtronic, where we are partnering across the industry to tackle systemic healthcare challenges with bold leadership. If you seek a challenging, energizing, and rewarding career that changes lives, we invite you to join our team. Become part of the next generation of life-changing medical technology, impacting patients worldwide.

We are seeking a Director of Global Response to join Medtronic's Global Security function within the Global Facilities & Security. Medtronic's Global Security function is responsible for keeping our people, assets, and products safe and secure globally.

In this hands-on, high-impact role, you will be the face and leader of Medtronic's global response team – responsible for guiding Medtronic through its response to incidents, events, and crises. You will be accountable for managing Medtronic's response to facilities events – leveraging our Global Response Center, security incidents, threat investigations, and global crises as they arise. You will be the key point of reference for responding to any incident that impacts Medtronic's staff, facilities, or ability to deliver our products – the face of our global response.

This position will be onsite, based at a Medtronic site in the contiguous United States:

• Mounds View, MN / Minneapolis, MN (Twin Cities Campus)
• Irvine, CA / Santa Ana, CA (Orange County Campus)
• Carlsbad, CA
• Tempe, AZ
• Boulder, CO / Lafayette, CO (Colorado Campus)
• Danvers, MA or Billerica, MA (Greater Boston area)
• Dexter, MI
• Grand Rapids, MI
• Mystic, CT / North Haven, CT
• Warsaw, IN
• Memphis, TN
• Swedesboro, NJ
• Eatontown, NJ
• Fort Worth, TX
• Jacksonville, FL
• Miami Lakes, FL

Requires up to 20% travel per year.

As the Director of Global Response, your key responsibilities will be:

• Lead a global response function into the future with the focus on being the responsive function at Medtronic.
• Build a world-leading response program that protects the safety and security of our people and assets – regardless of location or time of day.
• Clearly define response operating procedures to ensure Medtronic responds to incidents in One Best Way – consistently, globally.
• Ensure thresholds are in place for the escalation of incidents to crises – again, ensuring Medtronic is as responsive as possible to global events
• Manage security vendors through a rigorous model; define service level agreements (SLAs) and hold partners accountable.

Must Have:
Minimum Requirements

• Bachelor's degree and a minimum of 10+ years of experience in program management, operations, or workplace services within a large-scale corporate environment and 7+ years of managerial experience, OR an advanced degree with a minimum of 8 years of experience in program management, operations, or workplace services within a large-scale corporate environment and 7+ years of managerial experience.
• Demonstrated experience managing 24x7 incident response and managing executive-level crisis response.
• Proven track record of leading large-scale organizational transformations.
• Ability to influence and earn trust with a diverse set of stakeholders, including executive leadership.
• Must maintain a current and valid Passport, with the ability to travel internationally up to 20%.

Nice to Have (Preferred Qualifications)

• Exceptional analytical skills with the ability to use data (e.g., SQL, Power BI, or Tableau) to drive decision-making and uncover actionable insights.
• Strong "bias for action" with the ability to navigate ambiguity and deliver results in a fast-paced environment.
• Deep understanding of industry trends in security and facilities operations.
• Excellent communication and presentation skills.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those…