Senior Assistant Manager

Job Details

• Job Location:
  
  Amity - New Haven, CT 06515
• Position Type:
  Full Time
• Education Level: 2 Year Degree
• Salary Range: $21.44 - $21.44 Hourly
• Job Shift: Weekdays
• Job Category:
  Management
• Position:
  Senior Assistant Manager

Reports to:

Multi-Unit General Manager

Department:
Field Operations

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Senior Assistant Manager. The Senior Assistant Manager will oversee a wide variety of areas within Planet Fitness, focusing on managing personnel, assisting the Club Manager or Direct Supervisor, and ensuring effective day‑to‑day operations as the manager on duty. The role requires multitasking in a fast‑paced environment, meeting strict deadlines, delegating effectively, communicating with management, and providing superior customer service to our members and guests.

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, and products, and stay current on key competitors.
• Assist in the interview and recruitment process, including initial phone interviews for front desk and fitness instructor positions.
• Ensure proper onboarding and training for all team members using available tools and resources.
• Monitor inventory and review daily/weekly/monthly sales numbers with GM or Direct Supervisor to identify opportunities and adjust execution to improve performance.
• Order supplies and retail items on schedule, maintaining appropriate inventory levels to maximize profit margins.
• Utilize reporting tools to ensure proper business practices are followed.
• Promote fluency and discipline of operational processes by leading effective training and ensuring consistent execution across all areas.
• Manage maintenance and repair issues using the Service Channel platform and follow up with the appropriate department for timely resolution.
• Ensure and monitor accuracy and compliance with all policies, procedures, standards, club documentation, and confidentiality of information.
• Communicate and uphold company standards, leading by example to deliver the organization’s mission, vision, and values; manage a clean, friendly, and well‑maintained club.
• Ensure team members consistently execute basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Develop and maintain cleaning duties for all employees.
• Coordinate disciplinary actions and terminations with Direct Supervisor, Regional Manager, and Human Resources.
• Work schedule as assigned by the Direct Supervisor based on business needs.
• Provide shift coverage for employees during call‑outs or vacancies, assisting the Direct Supervisor with staffing needs.
• Assist in overseeing club audits to ensure all areas are clean, neat, organized, and in "like new" condition.
• Mentor team members to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Direct Supervisor.

• You value teamwork, excellence, accountability, and being member‑focused.
• You have a passion for health and fitness and believe in a no‑judgment environment.
• You understand working weekend shifts is expected at times depending on staffing, performance, and other business needs.
• You are seeking a career path, not just a job.
• You are an initiative‑taker who thrives in a demanding environment and is eager to make an impact on a rapidly growing organization.
• You have strong oral and written communication skills with keen attention to detail.
• You are organized and can prioritize multiple tasks, pivot on the fly, and get things done.

• Travel:
  Occasionally, you may be asked to assist other locations based on business needs, including local community events that may be offsite.
• Physical Requirements:
  
  Ability to talk and hear, sit, stand, and use hands and fingers to handle objects. Must stand, walk, reach with arms and hands, climb or balance, and be able to stoop, kneel, crouch, or crawl. Frequently lift and move up to 50 pounds and occasionally up to 75 pounds.
• Direct Reports:
  This position has direct supervisory responsibilities for multiple club team…