Part Time - Key Holder, Robert Graham - Uncasville, CT Mohegan Sun Casino

Location: Uncasville

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

* Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals

* Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales

* Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company

* Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales

* Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

* Ensure all associates provide the highest level of customer service to achieve World Class Service standards

* Ensure staff maintains constant client communication through referring to client books and client database

* Resolve all client problems and complaints quickly and effectively

* Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.

* Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

* Is dedicated to meeting the expectations and requirements of internal and external customers

* Gets first-hand customer information and uses it for improvements in products and services

* Acts with customers in mind; establishes and maintains effective relationships with customers

* Be knowledgeable and enthusiastic about fashion

* Excellent communication skills

* Availability to work openings, mids, nights, weekends and Holidays and report to work on a timely fashion

* Ability to support management with supervision of scheduled staff in the store

* Hold Store Key

* This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer

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