Personal Banker

Position Overview

As a Personal Banker within PNC's Retail Branch organization, you will be based in Louisville, KY at the English Station Branch. This role is in‑office and focuses on delivering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial well‑being. Collaborates with ecosystem partners to grow the customer’s share of wallet and positions PNC solutions to drive new revenue and loyalty.

Drives proactive sales conversations through a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement. Delivers a full PNC conversation at every client interaction to identify appropriate solutions and leverages community Centers of Influence and ecosystem partnerships to acquire, expand, and retain relationships.

Performs lobby engagement to connect with customers and position PNC products. Educates customers on options for managing financial transactions using technology, tools, and resources. Applies product knowledge to solve customer problems, manages risk through adherence to policies, and demonstrates sound judgment within established limits. Participates in branch daily operations to ensure efficient and accurate completion of tasks.

• Experience in banking or related customer‑service role (minimum 3+ years preferred)
• Associates degree or equivalent education and experience; alternatively, comparable combination of education, certification, and experience may be considered
• Knowledge of PNC products and procedures, and ability to leverage technology to improve customer experience
• Strong communication, problem‑solving, and multi‑priority management skills
• Proactive sales competence, including outbound calling, appointment setting, and lobby engagement
• Ability to assess and manage risk in line with Enterprise Risk Management Framework

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance for employees and spouses/children, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up care options, adoption and surrogacy reimbursement, educational assistance, robust wellness programs, and paid time‑off including maternity/parental leave, holidays, occasional absences, and vacation days based on career level and tenure.

Eligibility and details are available to hiring managers and employees.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, where applicable, the SAFE Act and FINRA.