Director of Inside Sales - Diagnostics

We are seeking a strategic and commercially driven Director to lead our Diagnostic Inside Sales organization. This leader will drive revenue growth, optimize sales performance, and deliver a best‑in‑class customer experience across a complex diagnostics portfolio. Reporting to the Vice President of our North American Companion Animal Group/Customer Facing Organization, this role requires strong business leadership, operational rigor, and the ability to translate strategy into measurable commercial outcomes.

• Commercial Leadership: Own and drive inside sales strategy to achieve revenue growth, pipeline development, and market expansion across diagnostic products and services

• Sales Performance: Lead forecasting, pipeline management, KPIs, and sales effectiveness to consistently exceed targets

• Customer Engagement: Strengthen customer relationships through a high‑quality, insight‑driven inside sales model focused on retention, upsell, and customer satisfaction

• Strategy Execution: Align inside sales strategy with broader commercial and corporate priorities; identify growth opportunities and competitive positioning

• Operational Excellence: Optimize sales processes, tools, and workflows to improve efficiency, conversion, and scalability. Ability to create accountability structures (KPIs, dashboards, performance management).

• People Leadership: Build, coach, and develop high‑performing inside sales teams, leaders and individual contributors; foster accountability, engagement, and talent growth. Experience managing remote or distributed teams

• Cross‑Functional
  
  Collaboration:
  
  Partner with marketing, field sales, product, and customer support to deliver integrated commercial strategies

• Innovation & Continuous Improvement: Advance digital, data‑driven sales capabilities and champion new approaches to accelerate growth

• Culture & Engagement: Experience building a performance‑driven but positive culture, strong communication skills across large teams and ability to maintain engagement and morale at scale, especially in high‑pressure environments

• 10–15+ years of progressive commercial or sales leadership experience, with 6–10+ years leading sales leaders and managing their team’s business performance
• Proven leadership in inside sales, commercial operations, or diagnostic/life sciences sales environments
• Consistent record of meeting/exceeding revenue targets
• Strong financial and commercial acumen with experience managing revenue targets and performance metrics
• Ability to balance customer needs, operational priorities, and business outcomes
• Demonstrated success in building scalable inside sales models and driving transformation
• Exceptional leadership, communication, and stakeholder influence skills

• Candidates will be required to be on site 3 days a week in our Westbrook, ME office.

• Base salary of $180,000+ based on experience

• Lucrative quarterly and annual incentive compensation based on goal achievement

• Equity

• Health / Dental / Vision Benefits Day‑One

• 5% matching 401k

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.