Inside Sales Representative

Hybrid

Bridgeport, New Jersey

Norfolk, Virginia

Nashville, Tennessee (Branch)

Evansville, Indiana (Branch)

Wilmington, North Carolina

Mira Loma, California

Essex, Maryland

Edison, New Jersey

Midland, Texas

Memphis, Tennessee (Branch)

Tualatin, Oregon

Corpus Christi, Texas

Livonia, Michigan

Cheverly, Maryland

Leetsdale, Pennsylvania

Lakeland, Florida

Kent, Washington

Sanford, Florida

Bozrah, Connecticut

Blountville, Tennessee

San Antonio, Texas

Salt Lake City, Utah

Sacramento, California

Indianapolis, Indiana (Branch)

Sparks

Batavia, New York

Pompano Beach, Florida

Ashland, Virginia

Houston

Fort Mill, South Carolina

Full time

R50732

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Inside Sales Representative (ISR) is responsible for driving revenue growth by managing inbound and outbound sales activities, supporting field sales teams, and delivering exceptional customer service. This role serves as a critical point of contact for customers, providing equipment rental solutions, pricing, availability, and coordination to ensure a seamless customer experience.

The ISR reports to the regional sales manager and partners closely with outside sales, operations, and branch teams to maximize fleet utilization and achieve revenue and profitability targets.

• Respond to inbound customer inquiries via phone, email, and digital channels regarding equipment, availability, and pricing
• Generate quotes and convert opportunities into confirmed rental contracts
• Proactively identify and pursue sales opportunities through outbound calls, bid tools, follow-ups, and account development
• Support strategic growth initiatives within assigned territories, industries, or business units
• Upsell and cross-sell specialty products, services, and value-added solutions

• Build and maintain strong relationships with new and existing customers
• Act as a trusted advisor by understanding customer needs and recommending appropriate rental solutions
• Ensure high levels of customer satisfaction through responsiveness and issue resolution
• Maintain accurate customer records and activity in Salesforce

• Collaborate with branch operations, logistics, and field teams to ensure timely delivery and pickup of equipment
• Resolve order issues, billing discrepancies, and service concerns efficiently
• Ensure compliance with company policies, safety standards, and contract requirements

• Partner with Outside Sales Representatives (OSRs) to support key accounts and project-based opportunities
• Prepare quotes, contracts, and supporting documentation for large or complex deals
• Assist with pipeline management, reporting, and sales tracking
• Help drive territory coverage and customer engagement between field visits

• Bachelor’s degree in Business, Sales, Marketing, or related field (preferred), or equivalent experience
• 2-5 years of inside sales, customer service, or equipment rental industry experience
• Experience in construction, industrial, or specialty rental environment is a plus

• Strong sales acumen with proven ability to close and grow business
• Excellent communication skills (phone, email, and interpersonal)
• Customer-focused mindset with strong problem-solving abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office
• Detail-oriented with strong organizational skills

• Revenue growth and rental volume
• Quote-to-order conversion rate
• Salesforce Accuracy
• Customer retention and satisfaction
• Call activity and outbound prospecting metrics
• Fleet utilization and margin contribution

• Primarily office-based role within a branch or remote
• Frequent communication with internal teams and customers
• May require occasional extended hours to support customer needs

• Answer incoming calls, emails, and web requests
• Maintain ongoing contact with repeat and B/B+customers
• Process Book & Bill…