Operations Supervisor

Join River Valley Transit:
Make a Difference in Middlesex County!

Are you looking for a career where your daily work genuinely improves your neighbors' lives and strengthens your community?

Estuary Transit District, operating as River Valley Transit, is the vital link connecting Middlesex County residents. We provide nearly 400,000 essential trips annually, ensuring access to jobs, crucial medical appointments, education, and shopping. When you join our team, you're not just taking a job—you're becoming a key player in community connectivity and a champion for residents.

Why Choose River Valley Transit?

Our employees are proud to know they are making a difference every single day. We are committed to recognizing that contribution by offering a competitive compensation package and unparalleled stability.

Your Outstanding Benefit Package

We believe in taking care of the people who take care of our community. In addition to competitive pay, our benefit package stands out:

• Exceptional Health Coverage:
  Access the same comprehensive Health, Dental, and Vision benefits offered to CT state employees.
• Secure Your Future:
  Enjoy an Employer-Paid Retirement Plan — a significant advantage that secures your financial future without requiring employee contributions.
• Peace of Mind:
  Employer-Funded Life Insurance is provided for all staff.
• Time to Recharge:
  Benefit from a Generous Paid Time Off Policy that recognizes the importance of work-life balance.

Operations Supervisors are responsible for the bus operator’s supervision; reporting of operational problem areas; bus operator training; vehicle dispatching and supervision; and performing other duties as assigned.

When required, will act as a dispatcher, involving taking requests for transportation services from eligible clients and members of the general public (including explaining how clients can use the system); assisting passengers with trip planning; handling scheduling, confirming, and cancellation of trips; preparing daily trip logs of drivers; maintaining two-way communication with drivers throughout the day, and handling other clerical duties as assigned.

• Ensure safe operation of vehicles by performing road supervision and on-board performance reviews and identifies areas for re-training.
• Assists with training program, including conducting training courses.
• Receives operator input and transmits suggestions, comments, and ideas to the appropriate person.
• Monitors operators’ conduct and performance daily to ensure compliance with company policies, applying disciplinary action when required.
• Conducts on-time performance checks daily.
• Assist drivers in handling all situations on a daily basis.

• Investigates accidents and assists in getting service back in operation.
• Assist operators and authorities on accident scene when possible.
• Advises office, operators and others of action taken at accident scene to get service back in operation.
• Determines root cause of accidents and incidents in order to provide training and/or policy improvements.
• Assist in inclement weather operations.

• Redirects late buses when necessary.
• Relays assignment changes to operators as needed.
• Responds to emergencies involving employees and/or passengers.

• Maintains record of damaged signs for reinstallation.
• Evaluates need for new or relocated bus stop signs as appropriate.

• Checks to make sure that the vehicles are properly cleaned inside and out until the end of the shift daily.
• Prepares written documentation as to vehicle cleanliness for Operations Manager.

• Assist customers with trip planning and scheduling based on: a) their physical condition, b) the unique features of the route system (including off-route scheduling) and transit-on-call and c) detailed working knowledge of the location of streets, roads, and highways and the geographical conditions of the service area.
• Assess the client’s needs and handles…