Infrastructure Field Technician

Overview

Job Title: IT Infrastructure Field Technician

Location: Pittsburgh, PA or Connellsville, PA

Salary: $60,000 - $80,000 (flexible, depending on experience)

About the Company:

Our client is a one-stop-shop for all your office technology needs. They have been family-owned and operated since 1991 and have spent the last 30 plus years working to understand what you require to help your business run more efficiently and cost-effectively. As a result, they have grown their portfolio to include everything from cloud-based phone systems to managed IT services, and printers and copiers to interactive display boards.

There is nothing that they can’t provide in your technology space, which allows for a smooth and easily navigated partnership.

General

Purpose:

Our client is seeking a highly skilled IT Infrastructure Specialist to provide in-depth technical support, lead troubleshooting efforts, and maintain the overall health of customer server, network, and computer systems. This role involves installation, configuration, monitoring, hardware/software maintenance, cloud and on-prem infrastructure support, and direct client interaction.

The ideal candidate can independently solve complex issues, work in both remote and on-site environments, prioritize tasks based on business impact, and deliver exceptional service.

• System & Server Support
• Maintain, configure, and support servers, desktops, laptops, and related hardware/software.
• Perform installation, configuration, and ongoing maintenance of operating systems, server hardware, and backup solutions.
• Update and maintain endpoint protection software (EDR) and ensure security measures remain current.
• Diagnose system issues, prevent recurrence of errors, and maintain operational stability.
• Document daily work, changes, and project details in accordance with standard procedures.

• Monitor and troubleshoot computer networks, analyzing performance issues and tracing protocol activity.
• Perform LAN troubleshooting and assist with new network equipment installations or upgrades.
• Handle wiring tasks such as patch panel terminations, network jack installations, and proper cable troubleshooting.
• Respond to network alerts, escalating to senior engineers or ISPs when necessary.
• Assist in developing contingency plans for outages, failures, and emergency situations.

• Provide remote and on-site technical support in a professional business environment.
• Communicate network and system issues to clients, employees, and management clearly and effectively.
• Assist users with technical problems, onboarding new staff, and configuring new equipment.
• Schedule on-site visits and manage client expectations.
• Maintain outstanding customer service throughout all interactions.

• Research, evaluate, and recommend new technologies, tools, and equipment.
• Collaborate with cross-functional technical teams to test and deploy new software or hardware.
• Provide internal consulting, guidance, and best-practice recommendations.
• Stay current on new technologies and maintain selected certifications.

• Outstanding customer service and communication skills.
• Knowledge of Windows Server administration, including Active Directory users, computers, and permissions.
• Experience with SMB network share permissions and print server management.
• Minimum 3+ years of IT support, consulting, or MSP experience.
• Associate degree in a related technology field or equivalent hands-on experience/certifications.
• Familiarity with IT ticketing systems.
• Ability to manage workload, prioritize issues based on business impact, and work independently.
• Ability to support UPS systems, server software, wiring projects, and client hardware deployments.