Front Desk Receptionist

This individual is responsible for greeting patients as they check in and out; answering the phone and scheduling appointments; obtaining/verifying patient information; scheduling follow up appointments; enter charges and payments; processing end of day reports.

• High school diploma or equivalent.
• Two years minimum experience in customer service.

• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.

• Greet, check-in patients.
• Obtain/update patient demographic information, scanning in insurance cards
• Print patient demographic page for patient signature and fee ticket.
• Put the chart up in the bin for clinic staff to pick up.
• Check patients out, making next appointments or recall, entering charges, payments and adjustments.
• Process end of day reports and deposits; fax to Zane.
• Closer delivers deposit to bank nightly.
• Designated person picks up the bag/receipt from bank, verifying the correct amount was credited to account and then staples the receipt to the appropriate day sheet cover page.
• If any WSC payments are taken, advise Janet on fax cover sheet to transfer funds and then mark on appropriate payment report of the same.
• Assists in general office duties and other duties, as needed.
• Answers phone
• Appointment scheduling.
• Confirm appointments 1 day ahead / verifying vision benefits