Customer Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Customer Service Technician Location: Connersville, IN (on-site)

About Us:
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

The Customer Service Technician is an integral part of a dynamic and highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

• Run reports to monitor and correct on line orders to ensure accurate data
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer
• Work directly with Scheduling to communicate any requests or changes in order book
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues, create quotes for units, parts and repair opportunities
• Create freight claims for damaged or lost shipments
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent

• High School diploma or GED required
• 3+ years of experience with product and/or customer service

• Ability to provide first class customer service & support by e-mail and phone
• Ability to handle multiple tasks in an efficient and professional manner
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors

• Bachelor’s Degree in Business, Marketing, or a technical related field is preferred
• Analytical skills to aid in assessing customer needs
• SAP knowledge and experience preferred
• Service notifications are a plus
• Sales Force knowledge a plus
• Ability to use Microsoft Word, Excel, and Power Point
• This position will be based at our corporate offices in Connersville, IN with minimal anticipated travel

• Fully site based

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and…