Spa Coordinator

Job Duties Greet guest, perform check-in duties, including billing, review guest’s itinerary with guest and notify appropriate person of guest’s arrival and schedule appointments for guest either in person or telephone, confirm appointments and cross reference appointments, call late or no-show guest and respond accordingly

Give information either in person or over the telephone regarding spa procedures, facilities, timetables, policies or special functions

Prepare day’s itinerary, and consultation packets

Share feedback regarding member and guests' experiences with Spa Director Return voicemails to members and guests in a timely manner

Maintain and pleasant demeanor and always be willing to go the extra mile to assist members or guests

Maintain a neat and professional demeanor at all times

Apply to all aspects of daily operating routine, the company values of Rock Barn Golf and Spa.

Commitment to and demonstration of our Corporate Culture, Vision, Values, and Goals at all times

Complete in-house orientation program which includes policies and procedures as per the manual and employee handbook

Maintain current educational notebook

Participate in all spa activities including staff meetings, educational events, workshops, inventory, or promotions.

Keep all products stocked; inform supervisor if a requested product is not available

Keep all guest areas neat and tidy, free from trash

Assist co-workers as needed

Maintain a working knowledge of the Spa’s menu items

Keep desk stocked with necessary supplies and work materials

Handle cash, credit cards and gift certificates in a professional, confidential and honest manner.

Assist guest as need requires

Sell merchandise in retail area Ensure retail shelves are dust free and product displays are neat and orderly
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