Manager, IT Delivery & Business Operations

Manager, IT Delivery & Business Operations

Full time | Symbiotic Services | United States

Posted On 07/18/2026

Manufacturing

Work Experience 5+ years

City Conover

State/Province North Carolina

28613

Location: Conover, NC (On-Site – 5 Days per Week)

Department: Information Technology

Reports To: CTO

Symbiotic Services is seeking a Manager, IT Delivery & Business Operations to lead the planning, coordination, governance, and successful execution of enterprise technology initiatives. This role partners closely with IT leadership and business stakeholders to ensure projects are prioritized, communicated effectively, and delivered on time while aligning technology efforts with business objectives.

• Manage the IT project portfolio utilizing Asana.
• Lead project planning, prioritization, and execution.
• Coordinate work across software development and infrastructure teams.
• Identify and remove project roadblocks.
• Ensure initiatives remain aligned with business priorities and delivery timelines.

• Serve as the primary liaison between business units and IT.
• Translate business needs into actionable technical requirements.
• Communicate technical concepts clearly to non-technical stakeholders.
• Build strong partnerships across operations, customer service, finance, and executive leadership.

• Lead IT governance processes.
• Facilitate monthly project review meetings.
• Improve project intake and prioritization processes.
• Standardize project documentation and operating procedures.
• Drive continuous process improvement initiatives.

• Coordinate project activities across technical teams.
• Monitor project health, resource utilization, and delivery metrics.
• Promote proactive communication and organizational transparency.
• Help establish reporting and operational performance metrics.

• 7+ years of Information Technology experience.
• 3+ years leading technology projects or delivery teams.
• Experience supporting a manufacturing organization.
• Strong understanding of manufacturing business operations.
• Ability to translate technical concepts into business language.
• Experience working with executive leadership.
• Excellent communication, organization, and leadership skills.

• IT Service Management platforms (Service Now, Jira Service Management, Atera, Fresh service, or similar)
• Microsoft 365
• Manufacturing systems
• Microsoft Office Suite
• Reporting and dashboard creation

• Manufacturing ERP experience
• Business Analysis
• Requirements gathering
• Change Management
• Process Improvement
• ITIL Foundations

• Improve communication between IT and business teams.
• Increase visibility into project status across the organization.
• Help build a scalable IT operating model.

Symbiotic Services is a professional staffing and recruiting firm connecting talented professionals with outstanding career opportunities. Qualified candidates are encouraged to apply to learn more about this opportunity.