Career Navigator III - Bilingual

Career Navigator I

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization's values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to living the mission; promoting teamwork; driving improvement; taking responsibility for actions and behaviors; and respecting and appreciating others is what makes us successful and inspires all that we do.

The Career Navigator I is the face of our mission at Goodwill assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources to ensure placement and job retention. This person will be responsible for community outreach and engagement, creating partnerships with external resources for participant referrals.

Key job responsibilities include:

• Oversees participants and compliance in our specialized programs, such as Hispanic Outreach.
• Ensuring all policies and procedures as outlined for the assigned program are followed.
• Provides case management activities, outreach, and coordination with other programs.
• Forms and builds relationships with area businesses or organizations, encouraging information sharing and developing new partnerships with businesses or organizations.
• Utilizes and navigates Case Worthy database to develop career plans for individuals receiving services.
• Completes reports for external and internal stakeholders.
• Maintains a positive network of community ties and a strong working relationship with organizations who refer individuals for services.
• Prepares presentations utilizing Microsoft Office products, facilitating training and presentations internally and externally.

Education:

Associate's Degree, required.

Essential skills and abilities:

• Must be bilingual in Spanish
• At least 1 years of experience in a similar role, required.
• Supervisory experience strongly preferred.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization's policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Understanding of policies and programs.
• Understanding of Goodwill's brand and brand awareness.
• Working knowledge of MD/DD, and therapeutic methodology
• Must be able to travel up to 25-50%.

Benefits:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.