Office Administrator - Req

Office Administrator

Location:

Conroe, TX

Employment Type:

Full-Time

We are seeking a dependable, organized, and customer-focused Office Administrator to support daily office operations at our Conroe, Texas location. This position serves as an important point of contact for customers, sales representatives, dispatch, production, and management.

The ideal candidate is bilingual in English and Spanish, communicates professionally, maintains strong attention to detail, and can manage multiple priorities in a fast-paced environment. This role requires accuracy, responsiveness, and the ability to work effectively both independently and as part of a team.

Customer Service & Order Processing

• Answer incoming telephone calls and respond professionally to customer and sales inquiries.
• Monitor and respond to customer and sales communications received by email.
• Enter customer orders accurately and within established time frames.
• Provide customers with timely and accurate information regarding orders, products, availability, and deliveries.
• Process walk-in customer transactions and payments.
• Maintain a professional and welcoming office environment.
• Resolve customer concerns when possible and escalate complex issues to the appropriate manager.

Dispatch & Delivery Coordination

• Work closely with the dispatch team to coordinate customer deliveries.
• Communicate order details, delivery requirements, and scheduling updates accurately.
• Assist with resolving delivery conflicts, scheduling issues, and order discrepancies.
• Keep customers and appropriate team members informed of changes or delays.

Inventory & Reporting

• Monitor inventory levels and notify the appropriate personnel when inventory is low.
• Maintain accurate records related to orders, transactions, inventory, and office activities.
• Prepare and complete reports, documentation, and other assignments by established deadlines.
• Review information for accuracy and correct discrepancies promptly.

Administrative Support

• Provide clerical and administrative support to the Office Manager, Production Manager, and Supervisors.
• Assist with data entry, filing, recordkeeping, document preparation, and general office organization.
• Coordinate information between customers, dispatch, production, sales, and management.
• Perform additional administrative duties and special projects as assigned.

• Bilingual in English and Spanish is required.
• Strong verbal and written communication skills in both languages.
• Proficiency in Microsoft Office, including Excel and Word, and the ability to learn other computer applications.
• Candidates will be required to complete a computer proficiency assessment.
• Strong organizational, time-management, and multitasking abilities.
• Excellent attention to detail and commitment to accurate data entry.
• Strong customer service and problem-solving skills.
• Ability to work independently with limited supervision and collaborate effectively with a team.
• Ability to maintain professionalism when handling competing priorities and challenging customer situations.

• At least two years of administrative, office support, order-entry, or customer-service experience in a fast-paced environment.
• Previous experience supporting dispatch, production, manufacturing, transportation, or distribution operations.
• Experience processing customer transactions and payments.
• Familiarity with inventory tracking, delivery scheduling, and order-management systems.

• Full-time, on-site office position in Conroe, Texas.
• Regular interaction with customers, drivers, dispatchers, production personnel, supervisors, and managers.
• Fast-paced work environment requiring frequent communication, accuracy, and timely completion of assignments.
• Must be comfortable working at a computer and communicating by telephone and email throughout the workday.

• Customer focus
• Accuracy and attention to detail
• Organization and prioritization
• Professional communication
• Teamwork and collaboration
• Adaptability
• Problem-solving
• Dependability and accountability

• Mission-driven work in a rapidly growing sustainability company
• Opportunities for professional growth and learning
• Collaborative, values-driven team culture
• Competitive salary and benefits

At Denali, the work we do begins and ends with you – our employees. That's why we strive to ELEVATE you to be your best, both at work and  benefits aren't just about compensation; they're part of a broader commitment to helping you thrive in all aspects of life. Here's how we live out our values every day:

• E – Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure you're valued every step of the way.
• L – Learning: We're committed to your growth and development. Our Ascend Employee…