Warranty Specialist

Overview

Job title: Warranty Specialist

Location: Conroe, TX OR Dallas, TX

Schedule: Hybrid; onsite 2 days per week at one of our corporate offices in Conroe, TX or Dallas, TX

Reports to: Director of Sales, Infrastructure

About Hempel: Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers  businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries.

The Warranty Specialist is responsible for managing, analyzing, and maintaining warranty information across Neogard’s North American operations. This role ensures accuracy, compliance, and efficiency in warranty processing by gathering data, verifying documentation, tracking claims, and producing actionable reports for internal stakeholders. The specialist will collaborate closely with technical services, sales teams, customer service, and product management to support timely claim resolution and continuous improvement in warranty performance.

This role requires strong analytical ability, attention to detail, and a commitment to delivering high-quality data insights that help enhance customer satisfaction and operational excellence.

• Review, verify, and process warranty requests to ensure accuracy, completeness, and compliance with internal policies.
• Maintain warranty databases, ensuring records are accurate, current, and aligned with company standards.
• Utilize CRM systems and other data platforms to manage daily tasks, track warranty status, and document customer interactions.
• Compile and analyze warranty data to identify trends, recurring issues, and opportunities for process improvements.
• Collaborate with technical services teams to obtain required supporting documentation, inspection reports, and field data.
• Prepare routine warranty performance reports for management, including key metrics and aging summaries.
• Communicate professionally with customers, contractors, sales teams, and internal departments regarding warranty status and required information.
• Support audit activities by providing accurate historical data and complete documentation.
• Contribute to cross-functional initiatives focused on improving warranty accuracy, turnaround time, and overall customer experience.
• Stay informed about product changes, system updates, and industry standards that influence warranty processes.

• 3–5 years of experience in warranty administration, data analysis, customer service, or a related technical or operational role.
• Associate or bachelor’s degree in business, Data Analytics, Operations, or a related field preferred, or equivalent relevant work experience.
• Strong analytical and data management skills, with experience using CRM systems and Excel or comparable tools.
• High level of attention to detail with strong organizational capabilities.
• Ability to communicate clearly and professionally with both internal and external stakeholders.
• Proven ability to handle confidential information while managing multiple priorities.
• Experience with in construction materials, coatings, or manufacturing industries is preferred.
• Willingness to travel up to 10% for training, team meetings, or site-related information gathering, as needed.

• Medical, dental and vision insurance coverage options that begin on your first day of employment
• Flexible HSA and FSA options to manage healthcare and dependent care expenses
• 12 paid holidays
• 15 vacation days to start
• 6 personal days
• Paid leave for jury duty and bereavement
• 401(k) plan options with immediate company match and full vesting from day one
• Basic life insurance, short-term and long-term disability coverage for the unexpected
• Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.
• A strong flexibility policy making you…