Payroll Coordinator - Customer Service Associate

Alliance HCM is currently hiring for a full-time Payroll Coordinator - Customer Service Associate to provide our clients with exceptional customer service in the The Woodlands, TX area. This human resources position earns a competitive wage
.

In addition to competitive pay and our family‑focused culture
, we offer our Payroll Coordinators - Customer Service Associates the following generous perks and benefits:

• 100% paid for medical, dental, and vision insurance
• Long‑term disability
• Life insurance
• 401(k) with company match
• Profit sharing
• Rewards and recognition program
• Professional development
• Team building activities

This full‑time HR position works during the day with occasional weekend work and overtime.

As a Payroll Coordinator - Customer Service Associate, you're responsible for supporting our clients with the applicant tracking, onboarding, employee self‑service, payroll, and human resources systems provided by our company. You help clients maintain their employee payroll records, time and attendance information, new hires, terminations, benefits, deductions, and support orders. Using your exceptional customer service skills, you maintain strong relationships with clients by ensuring all tasks are completed accurately and resolving any issues.

In addition, you process full‑cycle payroll from time and attendance, file feeds, and timesheets. You consistently communicate with clients either on the phone or via email while maintaining a professional demeanor. As needed, you seek out ways to increase efficiency, learn new skills, and suggest any beneficial improvements to our processes. You're quick to assist with any special projects that come your way and keep our HCM software running smoothly.

You enjoy being in a position that helps people every day, which is why you thrive as a Client Services Representative!

• Team player - highly collaborative, works well with others at our technology company
• Respectful - treats others with kindness and caring
• Positive - able to contribute to high company morale while working with our HR team
• Attentive - able to show curiosity or concern about something or someone
• Customer service‑oriented - has a positive, friendly disposition towards clients and customers

If this sounds like you, keep reading!

• 3+ years of customer service‑related experience in payroll, human resources, benefits, human capital management (HCM), or SaaS
• Proficiency with computers, including Windows Office programs and CRM Salesforce
• Proficiency in basic system problem resolution
• A passion for excellent customer service

Bilingual would be a plus, but multiple factors will be taken into consideration. We would love for this customer service rockstar to have a passion for technology and human resources. This friendly individual needs to be detail‑oriented, as well as a great communicator. If you meet the above requirements, we need you at our technology company.

Location:

77381