Member Services Representative​/Back-Up Fitness Instructor; Conroe

Job Title: Back Up Fitness Instructor

Pay: Hourly, $11 per hour

• Greet members and guests entering and exiting the club with confidence, high energy, and professionalism.
• Anticipate members'/guests' needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner; assist callers with knowledgeable and accurate information during inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Conduct regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Provide answers regarding business procedures and policies accurately and in a customer-friendly way.
• Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested; provide coverage for other Fitness Instructors in the area.
• Gain new and current members to join fitness classes.
• Enforce a safe workout environment for members at all times.
• Work at any Planet Fitness location within the Houston Fitness Partners franchise.

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to employment and maintain certification while employed.
• Must hold a current Nationally Certified Training Certificate and maintain certification while employed.

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Punctual, dependable, with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Continual standing and walking throughout the club during the shift; must be able to lift up to 50 pounds; encounter toxic chemicals during shift; frequent cleaning and sanitizing of equipment and facilities; some bending, twisting, and reaching required to accomplish tasks.

• Medical, Dental, and Vision Insurance for full-time staff (minimum 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free Planet Fitness Black Card gym membership.
• Opportunities for growth.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.