Customer Service Representative; Bilingual

Customer Service Representative (Bilingual)

Speedy Cash

Conroe, TX

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and navigate multiple tasks with ease to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular in‑person attendance, including weekends (minimum 40 hours per week).

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of the position: standing up to 90% of the time; moving up to 25 pounds; operating mechanical controls such as a keyboard.

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver's license, auto insurance, and personal vehicle for work (mileage compensated).

• Paid on‑the‑job training and comprehensive new hire program.
• Access to a robust learning management system.
• Cross‑brand training across 11 company brands.
• Enrollment in a Key Holder Program for leadership development.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance options, including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) retirement plans with company match.
• Company‑sponsored life and AD&D insurance.
• Voluntary benefits (dental, vision, short‑term disability, etc.).
• Employee assistance program: free mental health resources.
• Access to discounts via discount marketplace.
• Paid time off starting with 12 days in first year.
• Business casual dress code, including jeans and sneakers.

Benefit offerings are subject to change without notice and are governed by plan documents.

We are committed to a diverse and inclusive workplace. All qualified applicants will receive equal employment opportunity. Candidates from all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.