Customer Service Representative

We are hiring a full-time Customer Service Representative in Conroe, TX for a role where you ll be the voice our customers rely on. Along with a competitive salary (commensurate with experience), you ll enjoy excellent benefits including health, dental, and vision insurance, paid time off and holidays, a retirement savings plan with company match, and opportunities for professional development. If you re ready for an office role where your contributions matter every single day, we want to hear from you.

This is a full-time position. To best serve our customers, you ll need to be flexible and available to work standard hours, with occasional evenings and weekends as needed.

As a Customer Service Representative, you will step into the role of a trusted problem-solver and guide for our customers. From answering phone calls, emails, live chats, and social media messages to resolving issues quickly and professionally, you ll be the person customers turn to for help. You ll keep records of every interaction in our CRM system, ensuring no detail is missed.

Your strong knowledge of our products and services will give you the confidence to provide accurate answers, while your empathy and patience will ensure every customer feels heard and valued. Collaboration with other departments will be part of your day as you work together to meet customer needs and improve overall service. You ll also play a role in gathering feedback and continuously sharpening your skills through training and development opportunities.

• High school diploma or equivalent
• 1+ years of customer service or support experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficiency with CRM software and Microsoft Office Suite
• Ability to multitask and manage time effectively
• Empathy and patience when working with customers
• Willingness to work flexible hours, including evenings and weekends when needed

• Associate degree or higher
• Experience with helpdesk or customer support platforms
• Familiarity with live chat and social media support channels
• Bilingual speaking abilities