Automotive Customer Service Advisor

Position: Automotive Customer Service Advisor- 3754
Join Our High-Energy Team as an Automotive Customer Service Advisor!

Are you a natural communicator with a passion for helping people? Want to work in a fast-paced, team-oriented environment where your personality, energy, and communication skills truly shine?

Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth-minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish.

No automotive experience needed  we train! A valid driver's license is strongly preferred, but not required.

Position:
Customer Service Advisor (CSA)
As a Customer Service Advisor, you'll guide customers through their entire visit  while also performing basic maintenance services as a trained Lube Technician. This role combines customer service, sales, communication, and hands-on automotive work, creating strong career pathways in both customer care and automotive services.

What You'll Do (High-Impact Responsibilities)
Greet customers, review their service needs, and escort them safely from their vehicles

Clearly explain available services, promotions, and recommendations

Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines

Communicate service updates throughout the visit

Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)
Review completed services with customers, ensure satisfaction, and encourage return visits

Assist the team and perform other duties as assigned

Requirements

Valid U.S. driver's license (preferred)
Authorization to work in the U.S. (no sponsorship available)
Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs

Comfortable working in enclosed or semi-outdoor environments

Proven face-to-face customer service or sales experience

Qualifications

Excellent communication and customer service skills

Strong listening and reasoning abilities

Confidence in overcoming objections

Positive, energetic attitude

Ability to succeed in a fast-paced, team-oriented environment

Commitment to following safety procedures

Willingness to learn, train, and grow Strong multitasking ability

Full-Time Employee Benefits Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine

Employer-funded basic life & AD&DBonus program for completing JLU training

Employee discounts on parts and services

Additional Optional Benefits Life, accident, disability, and critical illness plans

Flexible Spending Account (FSA) & Dependent Care FSAEmployee Assistance Program Will preparation & travel assistance

Full-time employees only Added Perks Pay increase opportunities within your first 60 days!

Paid training + bonus incentives for completing modules

Cross-training across multiple roles to increase your earning potential

Career paths with limitless growth (Customer Service, Automotive, and Management)
Safety-focused work environment

Unique benefits including legal & financial advising, member-only discount programs, and employee discounts (FT only)
Ready to deliver a high-energy customer experience? Bring your positivity, communication talent, and drive for growth  we'll provide the training, tools, and career path. Apply today and accelerate your future!

Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.