Customer Support Representative

The Customer Service Support position’s primary responsibility is to support sales and operations goals by providing quality customer service; as well as order processing and general reception duties.

• Handle customer inquiries regarding pricing, availability and status of order, invoices, shipment status, return items, etc.
• Serve customers by providing product and service information and resolving product and service problems.
• Understand and perform established Order Processing, Sales & Operations policies and procedures to provide excellent treatment to our customers.
• Respond to customer delivery needs by interfacing with internal personnel.
• Understand and support established Sales & Operations policies and procedures to provide proper and effective treatment to customers.
• Liaise with sales team to provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Continuously monitor and evaluate customer service metrics to identify areas of improvement
• Pull back-up documentation for shipments.
• Screens calls and answers general questions with information
• Receives and announces guests, directs guests, offers beverages and assists with the general office "flow".
• Distributes mail daily upon its arrival.
• Assists departments with clerical needs as needed.
• Maintain receptionist area.
• Assist with meeting coordinator with snacks/lunches/dinners for meetings.

• Excellent communication and organizational skills.
• Capable of working in a fast-paced environment.
• Ability to prioritize and multi-task.
• Working knowledge of Microsoft Word, Outlook and Excel.
• Dependable and punctual.

• Good computer skills, including the use of Microsoft Word and Excel.
• Minimum 2 yrs of receptionist & customer service experience a plus