Dispatcher, Government

The Telecommunicator is responsible for answering emergency and non-emergency calls, entering calls for service in computer-aided dispatch, NLETS/TLETS data entry, and for radio operations, dispatching officers to various law enforcement situations throughout Montgomery County.

Must be able to work assigned shift, which may include evenings, nights, weekends, and holidays. 12-hour shifts with alternating 2-3 consecutive days on shift with 2-3 days off, including nights, weekends, and holidays. Shift times are 6 am-6 pm or 6 pm-6 am. Overtime may be available. Dispatchers will be subject to scheduled on-call days.

Base pay does not include any additional TCOLE certificate pay or incentives the candidate may qualify for. Please visit MCTXSheriff.org for salary information, certificate pay, and other incentives such as bilingual pay. The pay listed is subject to increase after licensing.

• Answers emergency telephone calls received from the public
• Questions callers to determine the nature and location of the problem, extracts and records essential information and gives proper information to callers
• Dispatches via a radio console, emergency, and other calls requiring law enforcement response
• Has the ability to actively listen to understand the needs and situations of others
• Has the ability to speak English with sufficient clarity to be understood by others on the telephone, radio, and in person

• Must have a high school diploma or GED
• Must be at least 18 years of age
• Must be a U.S. Citizen and resident of the contiguous United States for a period of time sufficient to conduct a background investigation
• Must possess a current valid Texas driver's license and proof of liability insurance with no more than 3 moving violations in the past 3 years
• Must hold a Telecommunicator license or be eligible for licensing by TCOLE
• If not a licensed Telecommunicator, must agree to obtain the license not later than the first anniversary of the date of employment
• Subject to polygraph exam
• Subject to a background investigation and interview prior to appointment
• Fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprint files to disclose any criminal record
• No conviction above a Class B misdemeanor or a Class B misdemeanor within the last 10 years nor have been on or currently on court-ordered community supervision or probation for any criminal offense
• Must pass hearing test
• Not currently charged with any criminal offense for which conviction would be a bar to licensure
• No conviction in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code
• Has never received a dishonorable discharge or other discharge based on misconduct which bars future military service

This list does not necessarily contain all of the requirements to be a licensed Telecommunicator in the State of Texas. Applicants should review TCOLE Rule 217 / Texas Occupations Code Chapter 1701 for more information.

• Applicants must be able to take and pass the Montgomery County Sheriff's Office Testing. Testing is facilitated in the MCSO Recruiting Division Offices at 1 Criminal Justice Dr., Conroe, Texas, 77301.
• Score 70% or above on the academic exam
• 30 words per minute or more on the typing exam

• A drug screen (1/2 cost = $25.00, responsibility of applicant)
• A hearing test with our selected screener
• A psychological exam with our selected psychologist (MCSO pays full cost)

The intent of this job description is to provide a representative summary of the general purpose, types of duties, and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description.