Appointment Scheduler

Appointment Scheduler

Location: Conroe, Texas 77304

Work Arrangement: Hybrid

Employment Type: Full-Time

Join our healthcare team as an Appointment Scheduler, where you'll be the first voice patients hear and a critical link in our patient care journey. In this dynamic role, you'll manage incoming calls, schedule appointments, and ensure patients are directed to the right care at the right time.

• Answer incoming medical calls with professionalism and compassion, screening calls and taking detailed messages
• Schedule, reschedule, and cancel patient appointments efficiently while maintaining accurate records
• Enter detailed patient correspondence into health records and relay messages to appropriate clinical staff
• Respond to routine patient inquiries and direct callers to the appropriate departments or staff members
• Complete patient intake information and verify insurance eligibility
• Gather information from providers and patients regarding concerns, escalating to the appropriate team members
• Process phone payments for patient balances and collection accounts when necessary
• Maintain confidentiality and comply with HIPAA regulations in all patient interactions

• High school diploma or GED
• Minimum 1 year of healthcare-related experience
• Bilingual proficiency in English and Spanish (required)
• Excellent communication and organizational skills
• Proficiency with computer systems, including Microsoft Office and electronic health record (EHR) software such as Athena Health or similar platforms
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with a positive attitude and strong customer service orientation
• Ability to work collaboratively within a team environment

We're looking for someone who understands that every call matters and every patient deserves exceptional service. As an Appointment Scheduler, you'll play a vital role in our healthcare delivery, ensuring patients have seamless access to care. If you're bilingual, detail-oriented, and passionate about patient care, this is your opportunity to make a real difference.