Office Manager

Benefits:

• PTO and other great benefits
• Continuous clinical and business training
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

Health Source of Harper's Preserve is not just another chiropractic clinic. We create a personalized patient experience from the first phone call to every adjustment after. As our Office Manager, you are the operational backbone of the clinic: you keep the front office running smoothly, own the billing and insurance process end to end, and set the tone for a warm, professional patient experience.

We are looking for an organized, detail-oriented, and personable leader who takes ownership, thrives in a fast-paced patient-focused clinic, and wants to grow with us.

• Oversee daily front-office operations and serve as the go-to problem solver for staff and patients
• Manage the full medical billing cycle: charge entry, claim submission, payment posting, denials and rejections, appeals, and patient statements
• Verify insurance benefits, obtain and track authorizations, and clearly explain coverage, copays, deductibles, and patient responsibility
• Monitor accounts receivable and follow up on aging claims and outstanding balances
• Collect patient payments, manage financial conversations, and set up care/payment plans
• Greet patients and manage check-ins with a warm, professional attitude
• Handle scheduling, patient onboarding, and appointment confirmations
• Manage incoming calls, emails, and clinic communications
• Enter and manage patient information in the HSWorx EMR system
• Assist with marketing events, screenings, and community outreach
  
  Maintain office organization, supplies, reporting, and general clinic support

• Prior medical billing experience (claim submission, EOBs, denials/appeals, and A/R follow-up)
• Familiarity with billing and coding basics such as CPT and ICD-10 codes and superbills
• Outstanding customer service and communication skills
• Highly organized, detail-oriented, and reliable, with the ability to manage multiple priorities
• Comfortable owning financial transactions, collections, and scheduling
• Proficient with EMR/practice-management software (we use HSWorx; training provided on our system)

• Insurance experience with strong command of industry nomenclature and vocabulary (for example: verification of benefits, in-network vs. out-of-network, coinsurance, allowable amounts, clearinghouses, ERA/EOB, prior authorization, timely filing)
• Chiropractic or physical medicine billing experience (visit limits, therapy and modality billing, medical-necessity documentation)
• Prior supervisory or office-management experience
• Bilingual (English/Spanish) strongly preferred
• Positive, professional, and team-oriented personality

• Monday to Thursday: 8:00 AM to 12:30 PM and 2:00 PM to 6:00 PM
• Friday: 8:00 AM to 12:30 PM

• Competitive pay based on experience, plus performance bonuses
• Paid time off and holidays
• Career development and growth opportunities within Health Source
• Positive, team-focused clinic culture

Health Source of Harper's Preserve is an equal opportunity employer.