Operations Manager

Looking for an Operations Manager who will share pride in their property and lead the team to great success at this beautiful location. Located in Conroe, I-45 North is only three miles from historic downtown and ten miles from Lake Conroe. Also nearby, visitors can improve their swing at the Texas National Golf Course and High Meadow Ranch or shop at the Outlets at Conroe Mall.

• MUST have hotel experience, preferably Hilton
• This is a highly hands-on position involving prospecting, qualifying and closing business
• Must be knowledgeable of Quality Assurance and franchise compliance
• Concentration on guest service is imperative
• Financial leadership to manage the hotel’s budget
• Requires good communication skills to relate to guests, employees and the management company
• Must be able to train employees to perform effectively

Complete responsibility for the day-to-day operation of the entire hotel.

• Operations – maintain highest standards and physical appearance of the property; regulate cleanliness and maintenance programs; carry out huddles and department meetings; create weekly GM report; participate in weekly GM call; review the complete month-end packet of hotel operating reports; stay up to date on all brand standards and franchise requirements
• Profitability – manage hotel budget; project revenue for the current month; monitor accounts receivable; maintain budgeted labor numbers; review monthly financial statements and analysis
• Sales and Promotion – work with the Sales Manager to coordinate aggressive sales and marketing efforts; review all contracts and locally negotiated rates; create annual marketing plan and review monthly; ensure proper revenue management is in place
• Service – maintain a high level of guest satisfaction; positively motivate the team to strive for excellence in guest service; respond to all guest comments; keep the team involved in monitoring comments and scores; monitor third-party travel sites
• Team Member Management – maintain a healthy work environment; clearly communicate with all departments; keep all employee documentation and manuals current; interview and fill open positions; ensure proper training and an effective uniform program
• Accounting – responsible for all cash funds and bank deposits; monitor franchise reimbursement programs; review aging reports; submit payroll; maintain purchasing and accounts payable; participate in creation of the annual budget