Hospitality Director

Hospitality Director

The Hospitality Director works in conjunction with the VP of Operations and/or Area General Manager and is directly responsible for the overall smooth operation of the club. This position reports to the National Lifestyle Director.

Key Responsibilities:

• Communicate the core values and mission of Blue Star Resort & Golf to support the achievement of company goals.
• Create an overall lifestyle program for Club members that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel.
• Ensure that a consistent set of superior standards of customer service meet or exceed the expectations of Members and guests at all Club facilities and events.
• Provide strategic intelligence to partners and clients regarding all Club initiatives, including but not limited to, vision, branding, Lifestyle, Food & Beverage, and Operations.
• Assist the VP or Area GM in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Club.
• Support the hiring process.
• Supervise team members and maintain effective communication related to Club operations, safety, and team member concerns.
• Assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department's financial sales goals.
• Setting up new vendors, processing of invoices and bi-weekly payroll processing and reporting.
• Manage the Member communication platform, this includes but is not limited to content creation and registration for events, fitness classes, news and more.
• Instrumental in the onboarding of new Members throughout the life of the community, including resales.
• Work closely with the marketing and creative team in Central Services to provide on branded materials and menus.
• Implement, train and operate Point of Sales (POS) system.
• Monitor the Club's performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls.
• Review and approve short- and long-term strategies and implementation for the Food & Beverage operation.
• Serve as Manager on Duty.
• Specific oversight of the Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, Spa/Athletics Operations.
• Other duties and responsibilities may be assigned.

Personal Attributes:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our Blue Star core values:
  Honesty and Integrity, Respect for Every Individual, Teamwork, Safety & Well-being, Competitive Spirit.

Minimum Requirements / Qualifications / Skills:

• Graduation from a 4-year accredited college or university or equivalent combination of work experience and education.
• Involved in key development initiatives directly relating to the clubhouse and restaurant plants. Establish goals and processes for measuring sales, revenue, new projects and business development.
• Provide strategic intelligence to partners and clients regarding all F&B initiatives including, but not limited to, vision, business planning, capital expansion, branding, menu/restaurant and clubhouse design and the creative and conceptual development of new F&B experiences.
• Previous General Manager experience or 5+ years of senior club leadership experience.
• One to three years' event planning, budgeting, and supervisory experience preferred.
• Previous knowledge or experience working in a homeowner association preferred.
• Experience in the hospitality industry specifically Food & Beverage is required.
• Community engagement experience desired.
• Partnership cultivation and management desired.
• Club Managers Association of America (CMAA) certification (or similar) preferred.
• Computer literate with a high level of proficiency in Microsoft Office and PC technology.
• Club Management System software a plus.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of members, customers, or team members.
• Must possess basic computational…