Client Onboarding Training Specialist

At Alliance HCM, we’re redefining the client onboarding experience in Shenandoah, TX with a full-time Client Onboarding Training Specialist opportunity. Imagine yourself joining a forward-thinking team where your expertise in developing curriculum, delivering live training, and empowering clients will make a true impact. Enjoy a competitive pay structure and a comprehensive benefits package
. This includes:

• 100% paid health, vision, dental, life, and LTD insurance
• 401k with employer match
• Personal and professional development
• Help build and shape a great tax team
• Entrepreneurial culture

This is a full-time, on-site position in Shenandoah, TX. You will work standard business hours, engaging with clients via live virtual platforms and in-person sessions, with occasional flexibility required to meet client training needs and align with implementation schedules.

You will start your day by collaborating with Onboarding Project Managers to synchronize training timelines with client implementation plans. Throughout the day, you will design and update curriculum ranging from instructional guides and video tutorials to interactive webinars and SCORM‑compliant e‑learning modules, ensuring all resources align with the latest software releases and features. You’ll conduct engaging live training sessions for client administrators, both virtually and on‑site, carefully tailoring presentations to each client’s unique system configuration.

As clients navigate complex HCM, payroll, and benefits workflows, you will translate these processes into clear, accessible guidance for learners across all technological backgrounds. After each session, you will analyze user feedback and adoption metrics to refine training methods, and deliver targeted instruction on specialized modules such as talent acquisition, performance management, and mobile application use.

• 3+ years of experience in corporate training or software implementation training within HR or SaaS
• Exceptional presentation and facilitation skills across both physical and virtual environments
• Proficiency in e‑learning authoring tools and Learning Management Systems (LMS)
• Strong foundational understanding of human resources and payroll operations
• Ability to independently manage curriculum design, content updates, and training delivery across multiple client engagements

• Experience training on HCM platforms such as UKG, Ceridian Dayforce, Workday, or iSolved
• Familiarity with SCORM standards and instructional design methodologies
• Knowledge of change management or user adoption strategies for enterprise software rollouts
• Experience building role‑based training tracks for diverse learner audiences