Desktop Support Technician

Key Responsibilities

• Provide first‑line technical support to staff, troubleshooting hardware and software issues.
• Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.
• Manage and resolve support tickets using the IT service management system.
• Assist with the deployment of new hardware and software, including imaging and setting up new computers.
• Ensure the security and confidentiality of patient and organizational data.
• Provide training and support to staff on IT‑related topics.
• Monitor and maintain system performance and security.
• Document IT procedures and policies, ensuring they are up‑to‑date and accessible.
• Collaborate with other IT team members to resolve complex issues and improve overall IT service delivery.

• A bachelor's degree in computer science, information technology, or a related field is preferred.
• Minimum of 2 years of experience in desktop support or a similar role.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience with network infrastructure and IT service management tools.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, or similar is a plus.

• Experience with multi‑functional printers.
• Background in a healthcare environment or experience with any Epic TDR related projects in the Houston area.
• Current/valid IT certifications.

This is a contract position based out of Conroe, TX.

The pay range for this position is $23.00 - $25.00/hr.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life Insurance (voluntary life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation, or sick leave).

This is a fully onsite position in Conroe, TX.

This position is anticipated to close on Jun 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.