Systems Support Analyst

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Responsible for support of CISD’s Business Management Systems; work as part of the information systems support team in development and maintenance of administrative, financial, human resource, and student management applications and systems through their life cycles.

• Support the Business Management System (Power School ERP) software working closely with the System Administrator of that system(s) ensuring maximum support to CISD Business System users in an effective and productive manner.
• Support UKG timekeeping software including the interfaces to Power School ERP.
• Provide support for applications that interface with Power School ERP.
• Plan for and host meetings, as necessary, to effectively disseminate information and coordinate the implementation/application of district policies as they pertain to the management of the various ISD Business Accounting Systems.
• Provide support as needed to the CISD PEIMS Manager and Financial Officer to ensure that PEIMS staff, budgetary and financial data is prepared and submitted to the State of Texas in a timely and accurate manner.
• Modify existing software of established programs when needed and as permitted by various support agreements and established policies.
• Design reports utilizing the Cognos report writer.
• Design, code, test, and document applications to support user needs.
• Provide for and maintain systems safeguarding all CISD sensitive information from unauthorized exposure; report any violations immediately upon discovery to immediate supervisor.
• Support the efforts of the Technology Department in implementing the overall Technology Plan for the Conroe Independent School district.
• Maintain confidentiality.
• Perform other duties consistent with knowledge and skills as may be assigned from time-to-time.

• Three (3) to five (5) years experience in programming, software development, and system design experience
• Two (2) years hands-on experience in the management of a large production database-oriented system
• Two (2) years experience working in a team and customer-oriented environment

Education/Certification:

• Bachelor’s degree in Computing field or equivalent experience

Special Knowledge/

Skills:

• Financial applications experience
• Ability to analyze business requirements and determine appropriate technical response
• Ability to learn package software independently utilizing product documentation
• Prior experience working in a networked environment in an enterprise type organization
• Good organizational skills and communication skills combined with the ability to work well with others in a team-oriented environment
• Ability to work with people in a customer-oriented environment
• A demonstrated service orientation
• Experience in troubleshooting problems
• Ability to manage and safeguard sensitive information from unauthorized access

Mental Demands/Physical Demands/Environment Factors:

• Tools/Equipment Used: Standard office equipment including personal computer and peripherals
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching
• Lifting: Occasional light lifting
• Environment: May work prolonged and irregular hours, occasional district travel
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress

PAY GRADE: TEC-9 - Minimum pro-rated salary - $80,528