General Manager

Job Title

Kid Strong General Manager

Kid Strong Conroe

Area Developer (Owner)

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off

Kid Strong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members.

The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with Kid Strong families that align with our core values and provide exceptional customer service.
• Respond and follow through in a timely manner with all Kid Strong corporate/owner requests and client/lead requests.
• Oversee center-level initiatives such as center maintenance, training, brand consistency, etc.
• Daily, weekly, and monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center-level employee issues and manage appropriate documentation.
• The typical schedule includes 5 weekdays or 4 weekdays and 1 weekend shift with specific hours dependent on the needs of the center.
• Set and communicate coach schedules using appropriate scheduling and communication platforms.
• Schedule, promote, and sell Kid Strong events, such as camps and parties, to maximize center profitability.

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool (50+ calls/day is a typical outbound phone sales effort).
• Properly manage and exceed all Kid Strong sales and operational budgets.
• Respond for sales, and delegate responsibilities to the center staff team, i.e., call drives, trial conversion, and event booking.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Drive sales through thorough trial conversion in the center.
• Source and attend local events to increase brand awareness and drive incremental leads and memberships.

• Be a strong and professional communicator, results-driven, a community builder, passionate, and emotionally balanced.
• Foster a coaching culture – see something, say something.
• Continuously assess and document coaches based on the Kid Strong Coach DNA profile and class quality.
• Achieve all certifications required by Kid Strong HQ per your role and responsibilities.
• Recruit, manage, train, and evaluate coaching candidates.
• Ensure candidates complete all paperwork to comply with company policy and law.
• Lead coaching candidates through the training process and required evaluations.
• Manage and support the ongoing professional development of staff through Lighthouse.
• Lead center-level staff meetings focused on development, productivity, programming, and product.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• Attend weekly leadership meeting with AD.

• Must be comfortable physically working with kids of varying abilities to ensure proper technique and safety.
• Be passionate, a performer, mentor, teacher, and have a command presence.
• Coach students by delivering an evolving, age-appropriate curriculum that focuses on Brain, Physical, and Character development.
• Create positive interactions with students and families before, during, and after class.
• Understand the “why” behind the Kid Strong curriculum and be able to clearly and concisely communicate it.
• Deliver amazing classes: demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment – coaches may cover multiple miles in a…