Production Technician

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

The Production Technician is responsible for the hands‑on production, assembly, and quality testing of company‑manufactured therapeutic and rehabilitative equipment, along with related inventory and documentation duties. This position is progressive: responsibilities and independence increase as skill‑based competencies are demonstrated. From time to time, the Production Technician may also assist the service team with customer support tasks — such as phone troubleshooting, on‑site service calls, or equipment delivery — during periods of lower production demand or when additional coverage is needed.

Success in this role requires strong mechanical aptitude, attention to detail, reliability, and a hands‑on, team‑oriented approach.

• Perform production, assembly, and finishing of company equipment in accordance with established build and quality‑control procedures.
• Follow standard work instructions and specifications across the company's product lines, maintaining consistency and accuracy at every step.
• Perform quality testing and inspection on customer returns, complete Non‑Conformance Report (NCR) documentation, and maintain accurate return logs.
• Maintain a clean, organized, and safe production and shop environment in accordance with company standards.
• Progress through skill‑based competency levels as proficiency increases, taking on greater responsibility — including more direct customer interaction — at higher levels.
• Communicate with team leads or supervisors regarding production schedules, material needs, and process issues.

• Perform scheduled cycle counts of parts, components, and finished goods inventory according to established procedures and count schedules.
• Conduct full physical inventory counts on a monthly basis, coordinating timing and coverage with the Warehouse Manager or designated lead.
• Research and resolve discrepancies identified during cycle counts or monthly counts, including recounts and root‑cause review as needed.
• Potentially assist in data entry of cycle count and monthly count results into the company's inventory or ERP system in a timely manner.
• When a full cycle count reveals discrepancies or gaps, perform complete re‑entry/recount of the affected cycle's data to ensure system records match physical stock.
• Help maintain organized, accurately labeled storage of parts, components, and supplies used in service and production.
• Flag low‑stock, obsolete, or slow‑moving inventory items to support purchasing and planning decisions.
• Support periodic or year‑end physical inventory efforts as needed.

• Maintain accurate, well‑organized records of service and production activity within company systems (e.g., ERP or CRM platforms).
• Identify recurring issues or failure patterns in the field or on the production floor and document or elevate them to support ongoing product and process improvement.
• Follow all safety, quality, and regulatory procedures related to equipment handling, repair, assembly, and testing.

• Assist the service team with phone‑based troubleshooting, on‑site service calls, or equipment delivery and setup during periods of lower production demand or when additional coverage is needed.
• Create or update service cases and log related call activity in company systems when covering service work.
• Train customers on the safe and effective use, care, and maintenance of their equipment when performing deliveries or service visits.
• Initiate related customer parts orders and collect payment information as required when supporting service calls.

• High school diploma or equivalent, or equivalent work/life experience.
• One to three years of experience in a manufacturing or production environment; experience in electronics repair, mechanical repair, or general handyman services is also relevant.
• Strong mechanical aptitude with solid troubleshooting and…