Quality Manager

Department:
Quality Assurance / Quality Control

Reports To:

General Manager

Location:

Manufacturing Facility

Employment Type:

Full-Time, Exempt

Direct Reports:
Quality Engineers, Quality Inspectors/Technicians, and other Quality personnel as assigned

The Quality Manager is responsible for leading and continuously improving the facility’s Quality Management System (QMS) and overall quality performance. This position ensures that products, manufacturing processes, suppliers, and quality systems consistently meet customer specifications, engineering requirements, applicable regulatory requirements, industry standards, and company quality objectives.

The Quality Manager provides leadership for quality assurance, quality control, customer and supplier quality, root-cause analysis, corrective and preventive action (CAPA), auditing, inspection, measurement systems, and continuous improvement.

This position is expected to build a strong quality-at-the-source culture, emphasizing defect prevention, process discipline, accountability, and continuous improvement rather than reliance on final inspection.

• Develop, implement, maintain, and continuously improve the facility’s Quality Management System.
• Ensure compliance with applicable ISO standards, customer-specific requirements, internal procedures, and regulatory requirements.
• Establish and maintain quality policies, procedures, work instructions, inspection standards, Control Plans, and related documentation.
• Establish annual and departmental quality objectives and monitor performance against established targets.
• Ensure effective document and record control for quality-related information.
• Lead quality management reviews and communicate quality-system performance to senior management.
• Identify quality-related operational risks and implement appropriate mitigation and preventive actions.
• Maintain audit and customer-readiness throughout the year.

• Provide leadership and oversight for incoming, in-process, and final inspection activities.
• Establish appropriate inspection methods, sampling plans, acceptance criteria, inspection frequencies, and control methods.
• Ensure Critical-to-Quality (CTQ) characteristics are identified, monitored, and controlled throughout manufacturing.
• Ensure required inspections and process checks are completed at the specified frequency and properly documented.
• Monitor manufacturing processes for compliance with approved procedures, specifications, drawings, Control Plans, and work instructions.
• Monitor process capability, variation, First Pass Yield (FPY), rejection rates, scrap, and rework.
• Ensure nonconforming materials and products are immediately identified, contained, segregated, documented, and dispositioned through established processes.
• Establish layered quality controls and verification processes where required to prevent defective products from reaching customers.
• Promote defect prevention and quality-at-the-source principles throughout manufacturing operations.

• Serve as the primary facility contact for customer quality concerns, complaints, corrective actions, and quality-performance reviews.
• Lead containment activities following customer complaints or identified quality escapes.
• Lead preparation and submission of customer corrective-action responses, including 8D reports, Root Cause Analysis (RCA), and CAPA.
• Ensure customer complaints and corrective actions are completed within required timelines.
• Verify the effectiveness and sustainability of implemented corrective actions.
• Monitor customer PPM, complaints, returns, rejection trends, warranty concerns, and other customer quality metrics.
• Participate…