Call and Inside Sales Rep - Flex

Position Purpose
The Will Call/Counter Flex position “flexes” between material handler and counter sales responsibilities. Warehouse material handling functions may include (but are not limited to) receiving, order filling, stock replenishment, will call, and cycle counts. On the counter, this position provides prompt and courteous service to customers that includes sales, merchandising, order processing, pricing, product research, promotional activities, and all aspects of customer service.

Showroom stocking, organization, and cleaning are required on an as‑needed basis.

This position has no supervisory responsibilities.

• Services customers’ needs at Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders.
• Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product.
• Replenishes stock, including re‑stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.
• Fills customer orders by picking product using RF scanner, ensuring accuracy by scanning barcodes, and packing product into cartons or pallets.
• Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation and receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
• Enters sales orders into Sales Order Entry System and processes credit card payments or receives cash payments all in accordance with SOP’s.
• Answers incoming customer telephone calls and provides all aspects of customer service by providing quotes or taking sales orders, researching products/services, and answering general information questions.
• Maintains min/max flow of product in showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves.
• Balances individual daily sales transactions to payments received according to company’s cash handling policy.
• Identifies damaged inventory and bring this to the attention of store leadership for mark‑down and quick sale.
• Maintains a neat, clean, and professional personal appearance. Will Call/Counter Flex 2
• Attends training seminars on products and services in order to acquire more product knowledge.
• Performs all other duties as assigned.

• Frequently works with warehouse, branch, and sales personnel.
• Occasionally works with branch support personnel

• Frequently interfaces with customers and vendors.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required:
• High School Diploma/GED; 1+ year(s) of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience.
• Experience operating forklift and other warehouse equipment safely and competently.
• Preferred:
• Experience with a picker, RF scanner, and inventory management systems.
• Knowledge of HVAC wholesale industry, principles, and practices.
• Previous experience with OSHA and safety regulations and procedures.

• Forklift certification required, or willingness to obtain on the job.

• Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g., email programs, Internet browsers).
• Ability to utilize necessary technology to complete tasks, such as RF equipment and ERP…