Assistant Store Manager

Responsibilities

• Partner with the Store Manager to assist in leading store staff to achieve sales, service, and operational expectations.
• Support performance goals by developing game plans, driving execution, and maximizing sales while maintaining consistent results.
• Present opportunities with fact‑based information and recommendations, leveraging store data to make informed decisions.
• Drive business outreach opportunities and communicate leads to the Store Manager, Multi‑Unit Manager, and Business Outreach team.
• Identify performance opportunities and assist in developing plans to address and manage issues effectively.
• Ensure accurate store scheduling and proper staffing to execute initiatives, maintain sales coverage, and deliver on the customer promise.
• Assist with training store staff on all internal operational functions.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Contribute to an engaged and inclusive store environment, recognizing staff contributions and fostering a culture of learning.
• Conduct regular store meetings to keep all team members updated on company directives.
• Train the store team on customer service expectations to create an exceptional customer experience.
• Lead the team to exceed customer expectations and achieve a high Net Promoter Score.
• Leverage customer feedback to take appropriate actions, preventing or resolving concerns.
• Collaborate with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

• Minimum of 2 years of Retail or Sales experience.
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business.
• Self‑motivated, results‑oriented, strategic thinker.
• Proven ability to train and develop high‑performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Physical requirements:
  
  stand and walk during the majority of the shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.