Member Specialist

Position Summary

Position Summary...

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Provide guidance and support to members regarding self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges according to company policies and procedures.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handle merchandise properly and correct and report unsafe situations to facility management.
• Maintain entrance and exit areas, verify membership cards, identify member needs, and assist with purchasing decisions, locating merchandise, and transporting items.
• Maintain a safe shopping environment.
• Observe and communicate potential criminal activity, maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Assist with training of Member Frontline Services associates on processes, technology, and new program rollouts; provide continuous learning and process improvement opportunities.
• Identify shrink and damages; zone area, arrange, and organize merchandise.
• Comply with company policies, procedures, ethics, and integrity, using the Open Door Policy and acting in accordance with business processes.
• Complete work assignments and priorities, collaborate with managers, co‑workers, customers, and partners; communicate progress and recommend improvement opportunities.
• Foster teamwork, build strong relationships, and communicate with impact, energy, and positivity to motivate and influence.
• Mentor and develop others; recognize contributions and accomplishments.
• Act with integrity and uphold Walmart values, support company culture, and help attract the best talent.
• Serve customers and members by delivering results, making decisions based on reliable information, balancing short‑ and long‑term priorities.
• Strive for excellence by displaying curiosity, learning, taking calculated risks, and demonstrating courage and resilience.

• Retail experience, including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Retail experience, including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

2000 Westview Blvd, Conroe, TX , United States of America

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and meets or exceeds paid sick leave laws where applicable. For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.