Member Specialist

Position Summary

Sam's Club #6421, located at 2000 Westview Blvd, Conroe, TX .

We are looking for a Member Frontline Services Associate to provide member service, maintain checkout and area; resolve member issues; promote products and services; guide members in self‑service technology; process purchases and handle payments, returns, refunds, and exchanges; follow safety and security standards; train new associates; and continuously improve processes.

• Provide member service and guide members through purchases and technology.
• Maintain checkout, entrance and exit areas, zone and arrange merchandise, and assist members with items.
• Process payments, returns, refunds, and exchanges according to company policies.
• Follow safety standards, conduct safety sweeps, and report unsafe situations.
• Maintain paperwork, logs, and documentation; execute emergency response procedures.
• Assure compliance with security and safety practices.
• Train new Member Frontline Services associates on processes, procedures, and technology.
• Deliver new program rollout training and continuously seek learning opportunities.

• Minimum:
  Retail experience operating front‑end equipment and working with mobile retail applications.
• Preferred:
  Additional experience with cash registers and mobile payment solutions.

Hourly wage range: $17.00 to $25.00*

* Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation premiums may be awarded ranging from $0.35 to $3.00 per hour in specific circumstances.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid Time Off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO for vacation, sick leave, or holidays.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefit:
  Live Better U, fully paid tuition, books, and fees for qualifying programs.

2000 Westview Blvd, Conroe, TX 77304‑3561, United States of America.

Walmart and Sam’s Club maintain a drug‑free workplace. Employees are prohibited from using illegal drugs or alcohol on the job to ensure a safe and productive environment.