Inside Sales Associate - Conroe

Master Halco, North America’s leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products is seeking an Inside Sales Associate at our local branch office.

The Inside Sales Associate (ISA) is responsible for serving customers on a day-to-day basis in person, over the phone, and by email and text. The ISA uses sales, customer service, and administrative skills to create value for the customer and the company.

• Competitive pay rate
• Quarterly Bonus Program and spiffs
• Monday through Friday, Day Shift
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year
• A generous paid-time off package
• Corporate discount opportunities and more

• Interact with customers over the phone, in person, and electronically such as email or text.
• Conduct discovery conversations with existing and prospect customers to identify products and services that Master Halco can provide to grow their business.
• Work with the sales team to grow sales and achieve branch/company sales and profitability goals.
• Use the company’s computer system to process quotes needed by customers.
• Process orders from customers and arrange for pick up or delivery.
• Respond to customers’ requests quickly and accurately.
• Collect customer payments when applicable.
• Keep customers informed of unexpected changes.
• Support Outside Sales Associates in responding to customers’ needs.
• Adapt and learn to sell new products to achieve sales growth goals.
• Ensure an elevated level of customer service using "The Master Halco Way."
• Maintain proficient product knowledge.
• Maintain a clean, safe work environment that meets company standards.
• Follow proper SOPs and Company policies.
• Execute special projects as assigned by manager.
• Collaborate with other departments to ensure a seamless sales process.
• Expedite resolutions and make timely decisions when customer service issues arise.
• Ensure accurate and timely processing of quotes, orders and other sales activities.
• Develop thorough understanding of the company’s products and services.

• Strong selling skills; able to influence outcomes positively and close sales.
• Resourcefulness and initiative; find ways over, around, or through barriers to success; go beyond the call of duty; take timely action.
• Customer focus; build and maintain elevated levels of trust and credibility with internal and external customers, always demonstrating a customer-serving mindset.

• Exceptional team building, sales, and relationship building skills.
• Ability to motivate and positively influence people.
• Strong computer skills.
• Exceptional organizational, time management, multi-tasking, and administrative skills.

• High school graduate; some college preferred.
• At least two (2) years’ relevant work experience.
• Excellent computer skills (Outlook, Email, Excel, Word, ERP system).

• Building materials: metals, woods, plastics, hardware.
• Do-It-Yourself retail.
• Construction.
• Mechanical/Electrical.

This job requires the ability to sit, climb, stand, lift and/or move.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.