Sr. Digital Loyalty Account Specialist

Sr. Digital Loyalty Account Specialist - Remote

The Sr. Digital Loyalty Account Specialist is responsible for developing and executing promotional offers and programs for PMI U.S.’s portfolio of products within Retail Customer’s Loyalty Platforms. This will primarily be accomplished through the use of data‑driven models, consumer insights, digital content and an in‑depth understanding of brand and customer engagement strategies.

• Identify, build, and administer digital offers within Retail Customers’ digital loyalty programs and platforms that are consistent with PMI U.S. brands’ promotional strategies.
• Work closely with Field Sales and Marketing teams in developing digital offers for customer loyalty programs.
• Develop and maintain good working relationships with retail customer key decision makers.
• Utilize various data systems to evaluate customer loyalty program performance and identify opportunities to drive efficiencies and expand customer loyalty program reach.
• Manage all administrative tasks in a timely manner and with consistency and accuracy.
• Plan and coordinate work activities according to priority.
• Establish efficient work procedures to ensure business objectives are met in a timely and accurate fashion.
• Challenge and propose improvements as necessary through the appropriate channels.
• Effectively and succinctly communicate ideas and issues internally and externally across PMI U.S. Field Sales, Brand, Marketing and assigned customer organizations.
• Play a key role in digital loyalty program trade spending budgets and forecasts.
• Other duties as assigned.

• Bachelor’s degree (BA, BBA, or BS) or equivalent relevant work experience required.
• Minimum 3 years combined experience in sales, brand management, and/or trade marketing in the consumer‑packaged goods industry required.
• Previous experience in digital marketing and/or loyalty programs a plus and not required.
• Customer management experience is preferred.
• Persuasive verbal and written communication skills.
• Strong financial and analytical skills.
• Attention to detail and exceptional project management and organization skills.
• Excellent computer skills.
• Demonstrated ability in problem solving and creativity.
• Legally authorized to work in the U.S.

• Competitive base salary and annual bonus (applicable based on level of position).
• Comprehensive medical, dental and vision coverage.
• 401(k) with a generous company match.
• Incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more.
• Hybrid work model promoting flexibility and collaboration.
• Opportunities for career growth and skill development in a global business.
• Inclusive, diverse culture that values every contribution.
• Contribution to the company’s goal of delivering a smoke‑free future.

Annual Base Salary Range: $82,500 to $110,000

PMI is an Equal Opportunity Employer.