Optical Retail Sales Associate PT Conroe, TX

Optical Retail Sales Associate PT Conroe, TX #321

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs. The Associate will also be responsible for ensuring lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to the frames. Once the glasses are complete, the Associate is responsible for dispensing the glasses to the patient.

Earning Potential:
The earning potential for this role is competitive, inclusive of base pay and incentives.

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient’s needs and wants based on prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products.
• Take necessary measurements such as pupillary distance.
• Prepare work orders for the lab ensuring all pertinent information is listed.
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary.
• Adjust or repair damaged frames, replace nose pads, and replace missing screws.
• Price, stock, and straighten merchandise.

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required; training will be provided.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.