Maintenance Technician

Maintenance Technician 3

Location:

Conroe, TX, 77301

Brand:
Optimum

Requisition #: 11657

Under general supervision, Maintenance Technician III repairs and maintains fiber and coaxial transport and distribution cable services—including residential and business video, data, telephone, and security. Supports repair and maintenance of headend electronics and critical infrastructure equipment, performs troubleshooting from headend to customer’s electronic devices, supports and mentors lower-level technicians, and fulfills service and installation as needed to exceed customer needs.

• Perform demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer’s electronic devices.
• Maintain a unity gain network.
• Fulfill FCC-required network tests.
• Perform all duties of Maintenance Technician I and II as necessary.
• Troubleshoot and repair the distribution network from headend to customer’s electronic devices.
• Maintain network integrity through preventive maintenance.
• Build, troubleshoot, and repair all aspects of the FTTH & RFOG Networks.
• Resolve issues at installation and on scheduled service calls from customer’s electronic devices to tap.
• Partner with other groups such as Design, construction, ISP, NOC/ROC to resolve escalated issues and identify improvement areas.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in creating and implementing training materials and best practices for team efficiency.
• Conduct regular performance assessments and provide constructive feedback to foster professional growth.
• Perform other tasks as assigned to support infrastructure and team.

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent.
• Valid driver’s license in good standing with the state of residence; must meet Department of Transportation (Use the "Apply for this Job" box below). and obtain required medical card.
• Must obtain a valid CDL where applicable and comply with DOT requirements.
• Must obtain necessary state licenses for installing/servicing security services, if applicable.
• Ability to understand and use testing equipment such as signal level meters and ohm meters.
• BDS & BTS certification preferred.
• Fiber repair and troubleshooting experience.
• In-depth knowledge of FTTH & RFOG architecture, including back‑haul and distribution of plant.
• Familiarity with soft tools associated with FTTH Network such as AGORA, Netwin, Net‑Q.
• Experience working with ISPs or “Hot Hands” for ISP.
• Experience and/or knowledge of OSP construction tasks.
• Must pass physical assessment of job demands as required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.