Shelter Shift Supervisor

Job Title: Shelter Shift Supervisor Department: Shelter Services

Reports To: Shelter Director FLSA Status: Non-Exempt

Mission:

YES to YOUTHMCYS strengthens the emotional and mental health development of youth and families by providing crisis intervention, counseling, and suicide prevention services. We provide a safe and nurturing home where abused, battered, sex-trafficked, homeless, and at-risk youth begin healing from the past and become empowered for the future.

Summary of Position:

Supervising of shelter staff, coaching, mentoring and resolving issues of resident advisor employees.

Essential Duties and Responsibilities include the following, but other duties may be assigned:

• Maintain a safe, supportive Trauma Informed environment within the shelter.
• Assist the Licensed Child Care Administrators during resident staffing’s.
• Oversee staff to ensure the supervision and the provision of child-care services that meet the needs of the shelter residents.
• Ensure adequate staff coverage on all shifts
• Ensure and monitor house safety and sanitation to maintain safety of clients and shelter space.
• Assist Nutrition Specialist with maintaining monthly menu to ensure a healthy balanced diet.
• Transport residents when needed
• Work with residents on age-appropriate life skills in preparation independent living (i.e. meal planning, laundry, hygiene, etc.); documenting progress and identifying weaknesses.
• Oversee age-appropriate activities on and off campus based on standards of normalcy within the boundaries of campus safety.
• Ensure that residents and staff comply with shelter routines and schedules
• Support resident and staff in following all shelter procedures and policies
• Help residents work through conflict with others living in the shelter
• Be a positive role model.
• Ensure safety and well-being of the residents in care by reporting any issues of abuse or suspected neglect.
• Communicate and document observations and interactions with the residents to all Shelter Staff.
• Intervene in residents crises under the director of shelter management and in accordance with the Dept. of Family and Protective Services.
• Maintain the shelter program in accordance with Department of Family and Protective Services (DFPS) minimum standards, licensing regulations and best practices.
• Participate in program, department and agency meetings and relevant trainings as required.
• Complete all duties as assigned.
  
  Other duties as required.
• Adhere to agency policy, procedures and professional code of ethics.
• Set goals for performance of residential advisors.
• Monitor employee productivity and provide feedback to upper management
• Receive complaints and resolve issues with residential advisors
• Maintain and approve timesheets of direct report staff
• Ensure residential advisors understand and complete their duties and delegated tasks.
• Provide constructive feedback and coaching to direct report staff.
• Manage the hiring, written disciplinary actions, and termination recommendations of employees.
• Ability to work overtime with little notice.
• Will be in on-call rotation for one week at a time. Will need to be able to respond to any emergencies and travel to the shelter with little notice.

Minimum Education and Training:

• Bachelor’s degree in social service or related field preferred or 7 years equivalent experience

Knowledge, Skills, and Abilities:

• Excellent communication skills and interpersonal skills in both orally and in written form, and be able to follow detailed instructions
• Outstanding organization and leadership skills
• Good computer skills (Word, Excel, Power Point, etc.)
• Ability to connect with youth while maintaining clear personal and professional boundaries.
• Ability to work effectively in constantly changing, demanding and often chaotic environment.
• Experience working…