Distribution Assistant

Distribution Assistant – Houston Chronicle

Join a team that is dedicated, customer‑centric, adaptable, and focused on providing the best experience in a fast‑paced environment.

Assist Distribution Managers in home delivery, single copy, and third‑party distribution of the Houston Chronicle. This role may involve transportation, customer service, and redelivery operations. The position can be full time or part time.

• Ensure compliance with independent contractor agreements and recommend corrective action for violations.
• Monitor delivery of all products distributed by contractors within the delivery area.
• Assume delivery responsibilities for open routes when necessary.
• Contact customers with service‑related problems and work with distributors and independent contractors to resolve issues in a timely and permanent manner.
• Verify the accuracy of information submitted by independent contractors.
• Monitor and assist with delivery of customer issues such as missed, damaged, or late papers.
• Regularly attend departmental meetings to maintain a cohesive unit.
• Assist other departments as necessary.
• Communicate progress and concerns to supervisor.
• Prepare requested reports in a timely and accurate manner.
• Periodically audit routes to evaluate service performance and route structure efficiency.
• Actively recruit independent contractors.
• Ensure that the distribution center is maintained in a safe, secure, and clean manner.
• Other essential duties and tasks as assigned.

• Excellent interpersonal and communication skills.
• Ability to adapt and react to change.
• Computer skills using Outlook, Word, and Excel. Ability to learn third‑party programs such as Route Smart.
• Flexible work schedule.
• Reliable transportation, valid driver’s license, and proof of auto liability insurance.
• Ability to lift, push, and pull up to 75 pounds.
• Ability to frequently climb stairs.
• Standing – 50% of the time.
• Walking – 50% of the time.
• Kneeling – 25% of the time.
• Hearing – 100% of the time.
• Depth perception – 100% of the time.

Be a part of something bigger – Your Headline Awaits